Heading To Our Online Store? Here's A Few Things To Remember:
Before you begin
the purchasing process, please refer to our payment and charges policies listed
here.
LoftsAtDuke.com accepts payment for online orders through
PayPal™, which in turn accepts all major credit
cards. A few things to remember when paying with PayPal™:
- Make sure to provide a valid, working email address.
This is how LoftsAtDuke representatives will initially contact
you regarding your order!
- After your order is placed, be on the look out for an
email from Customer Service asking for more information.
This email will normally arrive within 24-48 hours of your
order.
- If you have any additional questions regarding your order,
please email us at info@loftsatduke.com.
We're happy to help you!
The charge(s) will show up on your credit card statement as "PAYPAL
TRIANGLOFTS". If you have any questions about billing or charges,
please contact our billing department via email at billing@loftsatduke.com.
You will receive a reply within 2-3 business days.
NOTE: When going through our online store, the process will
contain 3 steps (lofts -> carpets -> acccessories).
It is NOT necessary to purchase carpets or
accessories in order to complete your loft kit purchase, or
vice versa. Each type of item in our store can be purchased
standalone from any other, or all together if you wish.
PLEASE NOTE: DUE TO CURRENT RESTRICTIONS ON LOFT BEDS AT DUKE UNIVERSITY, WE ARE NOT ACCEPTING ORDERS OF ANY KIND! PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT WITH ANY QUESTIONS OR INQUIRIES AT info@loftsatduke.com
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